About

Builder first, leader second.

I build things that solve problems — from T-Mobile's customer-facing tools used by millions, to custom solutions for businesses through my consultancy, Empac.

Britton, Kelly, and Eloise in Hawaii
Britton and Kelly at a Husky game
Britton DJing live on Twitch
Britton competing at HyperX Arena

The Full Story

I've spent my career at the intersection of strategy and execution, and I like it there. At T-Mobile, I lead creative development for high-stakes digital experiences. Through Empac, I bring that same thinking to established businesses who've outgrown what off-the-shelf tools can do for them.

Before any of that, I was a racing kid who taught himself to design because nobody was going to build his brand for him.

I started racing go-karts at 12. By 15, I was behind the wheel of a 410 sprint car — a 900-horsepower open-wheel machine with no traction control, no power steering, and no room for hesitation. I won the karting grand nationals that year and got invited to the Red Bull Driver Search. I was the youngest person there.

Racing didn't become a career, but it shaped everything that came after. It taught me to commit to a line before you can see where it goes. It taught me that preparation matters more than talent. And it taught me that the gap between “good enough” and “great” is usually a decision someone was afraid to make.

When I wasn't racing, I was building things. At 16, I started Emerald Pacific Outfitters — a scrappy brand that made apparel and shot videos to help action sports athletes in the Pacific Northwest get noticed by sponsors. That eventually became Empac.

To fund it, I worked at the Apple Store in Tacoma. I kept submitting work samples to Apple's corporate teams until one of them invited me to Cupertino for a project. I spent five months designing internal tools, building product guides, and supporting the UX team on usability research. When that wrapped up, T-Mobile brought me in.

I started at T-Mobile as a design intern. Four roles and eight years later, I lead creative development for some of their highest-priority digital experiences — the savings calculator used by millions of customers, FN5GL, Super Bowl landing pages, campaign deal hubs, and the T-Mobile.com redesign. The work is fast, high-stakes, and built for an audience of tens of millions.

Empac has been running the whole time. What started as a one-person action sports brand has evolved into a consultancy that helps established businesses figure out the right technology approach for their business. Sometimes that means configuring what they already have. Sometimes it means finding them the right platform. Sometimes it means building something custom from scratch. The value is knowing which one.

I studied business at the University of Washington with a focus on marketing, then supplemented it with several years of computer science coursework. The combination of business strategy and technical execution is the thing I keep coming back to — it's what I do at T-Mobile, it's what I do at Empac, and it's what I look for in every project I take on.

Career

T-Mobile2017 – Present

Sr. Creative Development Manager

Started as a design intern. Four roles in eight years — from designing device launch pages to leading creative development for high-priority experiences including the savings calculator, Super Bowl landing pages, FN5GL, and the T-Mobile.com redesign.

Empac2010 – Present

Founder & Principal Consultant

Founded as Emerald Pacific Outfitters, evolved into a technology consultancy for established businesses. Built CascadeDS (a design system powering multiple applications), Sidecar (a retainer management platform), and shipped work across healthcare, energy, and SaaS.

Apple2016

Designer & Front-End Developer

Designed and built internal tools, product guides, and communications assets at Apple's Cupertino campus. Supported the UX team on usability testing for an internal website redesign.

Apple2012 – 2016

Specialist

Tacoma retail. Connected customers with technology solutions — from students buying their first laptop to businesses outfitting entire teams.

L2R Snowboards2011 – 2015

Visual Designer & Marketing Coordinator

Built the digital presence for a Pacific Northwest snowboard company. Coordinated co-branding campaigns, managed distributor relationships, and helped earn the brand a spot at the SIA trade show. Traveled to Denver to sell it.

How I Work

Ship, then polish

Working software beats perfect plans. I'd rather put something real in front of users and iterate than spend months perfecting something nobody's tested.

Diagnose before you build

The right answer isn't always custom code. Sometimes it's configuring what you have. Sometimes it's migrating to a better platform. The value is knowing which one before anyone writes a line of code.

Own the outcome

I care about whether the thing works — not just whether the code is clean. Performance, accessibility, conversions, business results. The metric is impact, not effort.

Stay in the work

Leadership doesn't mean leaving the craft behind. I still design in Figma, build in VS Code, and review every line that ships. The best strategic decisions come from people who understand what they're deciding about.

When I'm not building things

I live in the Pacific Northwest with my wife Kelly and our daughter Eloise. She was born in March 2024, and she's the reason I think about time differently than I used to.

I still follow motorsports — the racing bug doesn't go away, it just changes shape. I'm into music production and DJing when I find the time, and I've traveled enough to know that the Pacific Northwest is where I want to be.

Want to see the work?

I take on a limited number of engagements at a time through Empac. If you're curious about what that looks like, start with the work — or head to Empac to learn more.